Conveyer, a customer engagement SaaS platform, closed a $14M round with funding from HearstLab and other leading investors. This round accelerates the company’s ability to invest in both key talent acquisition and sales & marketing initiatives. Conveyer creates an inbound conversation and a trusted relationship with customers by digitizing complex product information in a flexible, self-service format. Through this communication channel, Conveyer clients have found that their customers are able to self-serve service requests, gain targeted early access to additional, high-margin commerce oppo
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CRMNEXT, a global CRM solution provider for financial services, and Wescom Resources Group (WRG), an advanced technology solutions provider for credit unions, have announced a strategic partnership to benefit Credit Unions.
Credit unions are always looking at ways to streamline their IT operations. Because of the enormous advantages related to reduced CapEx and OPEX, along with faster time to market for new applications and services, cloud adoption is on the rise.
Credit unions are always looking at ways to streamline their IT operations. Because of the enormous advantages related to reduced CapEx and OPEX, along with faster time to market for new applications and services, cloud adoption is on the rise.
This Report provides a maturity model for the service experience in contact centers, looking ahead to the next 15 years.
It describes how AI can and should be used, application by application, to enhance contact center performance and provides recommendations and best practices for implementing AI-enabled solutions. It offers both a strategic perspective and tactical guidance to help companies realize the maximum benefits from their AI initiatives.
It describes how AI can and should be used, application by application, to enhance contact center performance and provides recommendations and best practices for implementing AI-enabled solutions. It offers both a strategic perspective and tactical guidance to help companies realize the maximum benefits from their AI initiatives.
Reward, the Global Customer Engagement Platform, today announced that they have delivered on their promise of delivering £1 billion in rewards to bank customers through Customer Engagement Programmes by 2022. Now operating across three continents, Europe, the Middle East and Asia, this goal has been achieved well within the five-year time frame set out in 2018.
Emplifi, the leading unified customer experience platform, today announced a new growth equity investment led by Sixth Street Growth, with participation from the LionTree merchant bank at a valuation of more than $1 billion.
Backed by Audax Private Equity (“Audax”), customer experience (“CX”) leader Emplifi provides brands with an end-to-end platform for social marketing, social commerce and social care. Emplifi brings together more than 20 years of experience, global operations, and a customer base of 7,000 top global brands, including Delta Air Lines, Ford Motor Company and McDonald’s. E
Backed by Audax Private Equity (“Audax”), customer experience (“CX”) leader Emplifi provides brands with an end-to-end platform for social marketing, social commerce and social care. Emplifi brings together more than 20 years of experience, global operations, and a customer base of 7,000 top global brands, including Delta Air Lines, Ford Motor Company and McDonald’s. E
Recent market dynamics have changed the strategies of medtech venture capital firms. An exciting panel with the top medtech venture partners will take the stage at life science industries premiere investor summit.
Life Science Intelligence, a market intelligence and consulting company focused on covering the global medtech and healthtech markets, is bringing together an exciting panel at its third annual Life Science Intelligence (LSI) USA ’22 Emerging Medtech Summit.
Life Science Intelligence, a market intelligence and consulting company focused on covering the global medtech and healthtech markets, is bringing together an exciting panel at its third annual Life Science Intelligence (LSI) USA ’22 Emerging Medtech Summit.
Goodscast has launched a new mobile app allowing anyone to buy and sell goods using video. This means sellers can now quickly capture and show off items in hundreds of different angles in a matter of seconds, making the decision to purchase easier and safer for buyers.
Founder and CEO of Goodscast, Angus Scutt says, “This is a huge step forward from traditional marketplaces where buyers really only get a glimpse of the product they’re buying since the angles they can see of the product are directly limited to the amount of photos a seller uploads.”
Founder and CEO of Goodscast, Angus Scutt says, “This is a huge step forward from traditional marketplaces where buyers really only get a glimpse of the product they’re buying since the angles they can see of the product are directly limited to the amount of photos a seller uploads.”
SyncWords, the world’s leading captioning services provider, is delighted to deploy additional features to help Zoom become more accessible to users worldwide. With this rollout, Zoom users will enjoy expanded language support to 50+ languages and high accuracy captioning using SyncWords’ Artificial Intelligence. A true pioneer in the world of AI captioning, with accuracy levels that are unrivaled by others, SyncWords continues to innovate in the world of virtual meetings.
Ranking organically on search engines, like Google and Bing, is extremely important for any small business. Doing so allows businesses to gain access to high-quality leads who are actively searching for exactly what they have to offer.
In this case study, Marketing 360® analyzes how a local med spa drove organic success with the help of the Marketing 360 content marketing strategy and their Content Marketing Specialist.
In this case study, Marketing 360® analyzes how a local med spa drove organic success with the help of the Marketing 360 content marketing strategy and their Content Marketing Specialist.
Psychologist Alan Gray’s research focuses on the psychology and behavioural science of influence online. He has published a guide for brands that summarises this research in 41 practical tips for content creation.
The guide, published today (10th March 2022), draws from scientific studies and research to explain online interactions between brands, influencers and consumers. Psychological effects such as the fluency effect or left cheek bias explain behavioural phenomena occurring online.
The guide, published today (10th March 2022), draws from scientific studies and research to explain online interactions between brands, influencers and consumers. Psychological effects such as the fluency effect or left cheek bias explain behavioural phenomena occurring online.
Bigtincan (ASX: BTH), the global leader in sales enablement automation, today announced the company has won a Silver 2022 Stevie® Award for the Sales Enablement Solution category in the 16th annual Stevie Awards for Sales & Customer Service, marking its 7th year receiving the prestigious award. The Stevie Awards for Sales & Customer Service are considered among the world’s top honors for customer service, contact centers, business development, and sales professionals.
Indiegogo, the global leader in crowdfunding and BRANDED Group, a leading operator of digitally native consumer brands globally, announced a collaboration to enable entrepreneurs on Indiegogo’s platform to accelerate and scale their businesses through potential acquisition. Within the Indiegogo ecosystem, BRANDED will target challenger brands: micro e-commerce brands with $100 million brand potential and distinct positioning, and are thriving in consumer goods categories previously dominated by Big CPG players. BRANDED’s core categories include: Beauty & Personal Care, Health & Wellness, and
Invoca, the leader in conversation intelligence for revenue teams, announced the launch of no-code integrations library to enable enterprises and multi-location businesses to activate conversation intelligence data in their digital marketing and sales platforms with just a few clicks. Invoca’s no-code integration library — which includes no-code versions of existing Invoca integrations as well as new integrations for Google Analytics 4,
5W Public Relations, one of the largest independently-owned PR firms in the U.S., announces the creation of a specialty fragrance and nails PR division as an extension of their beauty public relations practice.
In 2021, 5WPR’s Beauty, Fashion & Lifestyle division was named fourth-largest in the U.S. by O’Dwyer’s, a leading public relations industry publication. Additionally, the 5W Beauty team closed out 2021 celebrating historic wins across a vast range of beauty clients – from indie and sustainable beauty leaders to mass haircare giants.
In 2021, 5WPR’s Beauty, Fashion & Lifestyle division was named fourth-largest in the U.S. by O’Dwyer’s, a leading public relations industry publication. Additionally, the 5W Beauty team closed out 2021 celebrating historic wins across a vast range of beauty clients – from indie and sustainable beauty leaders to mass haircare giants.
Spitch.ai, global leader in conversational AI solutions, today announced its launch in the U.S. following 400% year over year growth and a successful first funding round in 2021. The company announces its arrival with its state-of-the-art omnichannel solution using Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.
Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes. Nearly 40% of global shoppers said they’d need to buy from a brand five or more times before they would consider themselves loyal — an 11% increase YoY. Additional findings further prove that today’s consumers want to feel valued every time they shop, and they expect their relationships with brands to go far beyond the transaction.
Moody’s Corporation (NYSE:MCO) today launched a new series of pre-recorded insights for stockholders in anticipation of its Investor Day event to be held on March 10, 2022 at the New York Stock Exchange. Interested attendees may view these recordings and register for the event on Moody’s Investor Day website.
The series provides an insider’s look at the Company’s latest innovations and achievements, as well as its strategic priorities and growth objectives for 2022 and beyond. It is comprised of six videos, all released today and available via this link:
The series provides an insider’s look at the Company’s latest innovations and achievements, as well as its strategic priorities and growth objectives for 2022 and beyond. It is comprised of six videos, all released today and available via this link:
Brian & Glenn Pasch, leaders in digital marketing, education, research, and data intelligence for the automotive industry, are pleased to announce WOCAN (Women of Color Automotive Network) as the 2022 Lighthouse Award recipient.
Women of Color Automotive Network (WOCAN) is a 501c3 organization focused on attracting, connecting, and empowering women of color in automotive, an underrepresented population in the industry. The organization has quickly made its mark, attracting more than 530 members, 95 of whom are ally members, and engaging them through monthly speaker events, educational work
Women of Color Automotive Network (WOCAN) is a 501c3 organization focused on attracting, connecting, and empowering women of color in automotive, an underrepresented population in the industry. The organization has quickly made its mark, attracting more than 530 members, 95 of whom are ally members, and engaging them through monthly speaker events, educational work
Gift card industry is expected to grow by 15.2% on annual basis to reach US$1074.3 million in 2022. Despite near-term challenges in 2022, medium to long term growth story of gift cards in South Africa remains strong.
The gift card industry in South Africa is expected to grow steadily in H1 2022 and record a strong growth in H2 2022. The growth momentum is expected to continue to grow over the forecast period, recording a CAGR of 13.0% during 2022-2026. The gift card market in the country will increase from US$932.7 million in 2021 to reach US$1752.6 million by 2026.
The gift card industry in South Africa is expected to grow steadily in H1 2022 and record a strong growth in H2 2022. The growth momentum is expected to continue to grow over the forecast period, recording a CAGR of 13.0% during 2022-2026. The gift card market in the country will increase from US$932.7 million in 2021 to reach US$1752.6 million by 2026.
E2open Parent Holdings, Inc. (NYSE: ETWO), a leading network-based provider of a cloud-based, mission-critical, end-to-end supply chain management platform, has acquired Logistyx Technologies, a leader in global parcel and e-commerce shipping and fulfillment technology.
With the combination, E2open enhances its global footprint for multi-carrier e-commerce shipment management, offering companies a complete range of shipping capabilities needed to scale and respond to growing market needs.
With the combination, E2open enhances its global footprint for multi-carrier e-commerce shipment management, offering companies a complete range of shipping capabilities needed to scale and respond to growing market needs.