Artera (formerly WELL Health), a SaaS digital health leader in patient communications, recently welcomed Karri Alexion-Tiernan as VP of Product Marketing, Joanne Chen as VP of Data and Mark Thomson as VP of Customer Success. Alexion-Tiernan and Chen are seasoned leaders who will drive the company’s continued growth and data strategy as part of its Innovation Organization. Thomson will advance the Customer Experience team’s commitment to customer success and personalized service.

Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announced today that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status as well as AWS Data and Analytics Competency status.

Sendoso, the global industry leader in direct marketing automation, today released a new report from GTM Partners, a data-driven Go-to-Market Analyst firm, demonstrating the importance of Direct Marketing Automation. The analysis highlights Sendoso’s role in building authentic relationships with customers and prospects. Entitled “A Go-To-Market Perspective,” the report confirms the effectiveness of Sendoso’s clear ROI story

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced the availability of the Retail Banking Accelerator to make it easy for financial services organizations to adopt the Qualtrics Foundational Customer Experience (CX) solution. By providing quick and predictable implementation at a fixed cost, the new solution enables retail banks and credit unions to set up CX improvement projects efficiently and effectively. Included benchmarks enable financial institutions to compare key metrics against peers, helping to inform strategies and actions that im

Workers in customer-facing roles are stressed and nearly one-third (31%) think about quitting their job multiple times a month, according to new research from Qualtrics (Nasdaq: XM). More than two in five (44%) say their workloads have increased, and one-third say customers have become ruder over the past year.

While many customers’ first interaction with a brand may be online or through another digital channel, frontline employees such as retail sales associates, customer service agents and restaurant staff are typically the first human point of contact between customers and a business. T

Incisiv, a next-generation industry insights firm that helps retailers and brands help navigate digital disruption, announced today the release of its 2023 Omnichannel Customer Service Index in partnership with Nuance Communications, Inc., a leader in conversational AI technology.

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including The BMW Group, Farmers Insurance and Principal Financial Group®, selected its customer experience solutions in the fourth quarter of 2022 to create extraordinary experiences for customers during an uncertain time.

FatTail, the automated direct deals company that has powered premium advertising supply for the world’s leading publishers for decades, has appointed Laura Boodram as Chief Revenue Officer. Boodram will spearhead sales, customer success, and marketing as FatTail scales and launches new products following 47% revenue growth in 2022.

Alorica Inc., a trusted leader in next-generation customer experience (CX) solutions, today announced its expansion plans into Africa and Europe through the launch of its operations in Cairo, Egypt and Łódź, Poland. As one of the largest business process outsourcers (BPO) globally with 100,000 employees across 17 countries and 24 years of CX experience

Teleperformance takes the top spot in the European Contact Centre and Customer Service Awards. The longest-running and most prominent awards programme in Europe announced this year’s winners in front of more than 1,200 guests from 32 nations. Teleperformance was honoured with a total of 8 prizes for excellence in customer service.

Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced that the Company has appointed Kady Srinivasan, former Klaviyo and Dropbox executive, as its Chief Marketing Officer, reporting to JP Chauvet, CEO of Lightspeed.

CBTS, a leading provider of global communications, cloud, infrastructure, and consulting services for enterprise organizations, announces its new product, CXsync Cloud Contact Center. The solution enables small and midsize businesses to leverage the functionality of a cloud-based contact center without a costly capital investment. CBTS Contact Center as a Service delivers industry-leading solutions that elevate the customer experience.

Brightstar Capital Partners, today announced that its portfolio company, ERC, LLC, has signed a definitive agreement to combine with Oasis Systems, LLC, to expand and scale advanced engineering, cybersecurity and technology-focused consulting solutions for global aerospace and defense communities. The acquisition is expected to close approximately in the second quarter of 2022. The two companies will join forces around one mission – customer success. By combining expertise in aviation, space, defense and cybersecurity with leading-edge innovations, the companies will bring together complement

As the recruitment and retention of top talent remains a challenge across industries, Tanium continues to distinguish itself with a mission-first culture focused on customer success and employee enablement. This philosophy has once again been recognized with the company’s debut as #68 in the 100 Best Companies to Work For ranking by Great Place to Work® and Fortune magazine.

The Fortune 100 Best Companies to Work For® award is based on analysis of survey responses from more than 4.5 million U.S. employees. In that survey, 94% of Tanium employees validated that the company is indeed a great

MATRIXX Software, a global leader in 5G monetization solutions, today announced its partnership with CompaxDigital, a provider of cloud-native Business Support Solutions (BSS). The two companies are working with several European tier-1 operators to deliver a scalable and repeatable blueprint for 5G business transformation, delivering enhanced customer experience that drives revenue growth with innovative consumer and enterprise offers. To learn more about the partnership, read this report by TM Forum to discover why Telefonica Germany selected MATRIXX and CompaxDigital for their new B2C and B

Talkdesk Inc., a global cloud contact center leader for customer-obsessed companies, today released its newest research report, Winning Gen Z Through Exceptional Customer Service. The report discovered that while 88% of Gen Z consumers are loyal to five or fewer companies in total, nearly a third (31%) have become loyal to a new company in the past year. As their buying power grows, this presents both an opportunity—and major challenge—for brands to win with these coveted consumers.

Leader in CX Automation increases enterprise customer base by more than 4x YoY with 40% of expansions exceeding $1M.

Airkit today announced a record-setting year with an unprecedented number of enterprises building best-in-class digital experiences with the Airkit Customer Experience Automation (CXA) Platform. Airkit saw marked strength in the Enterprise segment (1000+ employees) with the number of enterprise customers growing 4x year over year.

DigiCert, Inc., the global provider of TLS/SSL, IoT and other PKI solutions, has named Christophe Bodin the company’s Chief Revenue Officer. Bodin brings a successful track record of scaling revenue and accelerating go-to-market strategies as DigiCert moves into its next phase of growth and expansion. DigiCert is backed by Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”), Crosspoint Capital Partners, and TA Associates.

CSS Corp, a global customer experience and technology services provider, today announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Some key customers of the platform include Microsoft, LinkedIn, Airbnb, and Autodesk.

Zmags, whose Creator platform is transforming how customers experience digital commerce everywhere, today launched Creator Connect, giving everyone on the brand team – from designers to marketers to developers – the power to compose powerful, intelligent digital experiences. With Creator Connect, brands can create experiences that respond in real time to any aspect of their eCommerce and martech ecosystem.