Emplifi, the leading unified customer experience platform, today announced the latest innovative features of its Voice of Customer (VoC) solution, offering Decision AI that elevates the customer experience and improves VoC use cases across marketing, product, sales, and customer service teams. The new updates include pre-packaged managed survey frameworks to help marketing, digital, product, ecommerce, and social media teams measure campaign effectiveness, gather feedback, identify product trends, and amplify shopping experiences.