AskNicely, a leader in customer experience software for service businesses, today announced the results of its 2022 State of Frontline Survey. Conducted by Metrigy, and inclusive of 215 service businesses in the US, UK, Canada and Australia, the first-of-its-kind report identifies four key areas where companies can invest in empowering their frontline teams to significantly increase ROI from their customer experience (CX) investments. AskNicely Head of Marketing, Robert Galop, will present the findings in depth at the virtual Global Frontline Experience Summit taking place Wednesday, Feb 16, 2022, from 8 a.m. – 6 p.m. (PST).