Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion, the second-largest cable operator in Ontario and Québec, to deploy its industry-leading AI customer experience platform across their Canadian operations.

Cogeco Connexion will deploy Actifai’s database-integrated online tools for its customer service representatives in both provinces. This partnership follows a successful pilot engagement conducted between June and October 2021.