LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click.

Conversation Assist instantly arms agents with the right answers and AI support to help customers get assistance or purchase products. It analyzes every message from a customer to determine if a recommendation can help resolve their intent, then presents relevant content and automations directly inline within the conversation in the agent’s workspace. Agents can then immediately send recommended answers or delegate tasks to recommended bots.