Engageware, the industry-leading provider of customer engagement solutions, released its ENGAGE 2023: Customer Engagement in Banking, Annual Trends Report. This year’s report, powered by market research firm, Infosurv, explores the strategic priorities of U.S.- based banks and credit unions, their current initiatives, and their outlook on customer engagement for the coming year. Engageware surveyed banking professionals in a variety of roles at credit unions (65%) and retail banks (35%) with average asset sizes ranging from $250 million to $20 billion. Additionally, this year, Engageware surveyed 450+ banking consumers, aged 18-65.